Shipping & Returns
Shipping Policy
At Swisense Italian Excellence, we want to ensure that you receive your chocolate in perfect condition. We use only the best shipping methods and packaging to make sure your order arrives safely and promptly. Shipping costs vary depending on your location and the weight of your order. Please see our checkout page for more information on shipping costs. If you have any questions or concerns about shipping, please do not hesitate to contact us.
Return Policy
We take great pride in the quality of our chocolates and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 14 days of receiving your order and we will be happy to assist you with a return or exchange. Please note that we cannot accept returns or exchanges on items that have been opened or used. Shipping costs for returns or exchanges are the responsibility of the customer.