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Frequently Asked Questions about Our Chocolate Shop
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2. What sets your chocolates apart from others?Our chocolates are distinguished by their artisanal craftsmanship, premium ingredients, and meticulous attention to detail. Each piece encapsulates the essence of Italian excellence and is a testament to our commitment to quality.
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5. Do you offer bulk or wholesale orders?Yes, we offer bulk and wholesale orders. Please refer to our Wholesale Inquiries section or contact our dedicated wholesale team at salesdepartment@elbaoliva.it for more information.
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1. Where are your chocolates made?Our Swisense Chocolates are proudly crafted in the heart of Italy, where we draw inspiration from the country's rich culinary heritage to create indulgent and exquisite treats. However , Callebaut is Made in Belgium while Valrhona Made in France.
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7.How can I track my order?Once your order is processed, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment until it reaches your doorstep.
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6.How are your chocolates packaged?We take great care in packaging our chocolates to preserve their quality and presentation. They are elegantly wrapped and sealed to ensure they reach you in perfect condition. Also, We ALWAYS FDA Approved Packs for our chocolates.
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8.How can I contact your customer support?You can reach our dedicated customer support team by emailing salesdepartment@elbaoliva.it or calling 504 321 44 30 ( USA ) OR +39 375 610 95 49 (ITALY). We're here to assist you with any inquiries or assistance you may need.
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3. Are your chocolates suitable for special dietary needs?We offer a range of chocolates to cater to various preferences, including options that are gluten-free, GMO-free, and KOSHER Certified. Please check our product labels for specific dietary information.
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4. What is the shelf life of your chocolates?Our chocolates are crafted to ensure freshness. Most of our products have a shelf life of 24 months, but we recommend consuming them within 52 weeks for the best taste and texture.
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